Full job description
***NO AGENCIES PLEASE***
Do you have what it takes to deliver exceptional levels of customer service? If so, we would like to hear from you.
Due to an exciting period of growth, Kenny Waste Management are looking to hire a Simpler Recycling Coordinator, located at our modern office in Swinton. We are looking for candidates who are friendly, great communicators and excellent at building rapport with customers. This is an ideal role for anyone with at least 2 years of customer service experience, preferably in a commercial waste background, who wants to work for a growing company in a fast-paced environment.
You will be responsible for receiving, processing and responding to customers daily queries in a professional and timely manner, building supplier relationships, and providing quotes in relation to Simpler Recycling in a fast-paced team providing the service our customers expect.
Service-led since 1985, Kenny Waste Management simplifies sustainable waste disposal for thousands of businesses and households. Our purpose is to manage waste responsibly, delivering tangible environmental and commercial benefits to each of our clients. We are a Manchester-based family business with a UK-wide reach, driving the future of our sector. We operate our own fleet, our own facilities, and even our very own social enterprise. Today, we are supporting thousands of businesses to achieve ambitious green targets, and we are still in touch with our family business values: Doing what’s right today so that we can all look forward to tomorrow.
Interviews available immediately.
Principal Job Duties
- Answering phones and managing the customer service inbox. Dealing with customer inquiries and complaints in a timely and efficient manner.
- Procuring simpler recycling solutions for customer quotes
- Booking and scheduling bin services in Waste Logics
- Identifying what jobs have been missed and taking appropriate action to resolve the issue either externally or internally.
- Ensuring that customers are kept informed of any delays or issues with their waste management services
- Reporting and maintaining record of all communication with customers
- Resolving customer invoice queries
- Maintaining positive working relationships with supply chain partners
- Upsell other bin services
- Provide monthly updates and summary reports
Experience
- Commercial Waste Industry experience (min 2 years)
- Previous experience of working as part of a customer service team
Skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team with minimal supervision
- Great attention to detail
- Outstanding communication skills
Knowledge
- Understand the need for excellent customer service and be able to provide it
- Appreciate the diverse requirements of different types of customers
- To be able to quickly learn our product and service offerings and provide the best solutions for the customers requirements
Benefits:
- Healthcare cashback scheme
- Length of service reward scheme
- Holiday purchase scheme
- Retail discounts
- Wellbeing initiatives
- Flu vaccination vouchers
- Employee assistance program
- Paid volunteer days
- Enhanced maternity and paternity schemes
- Milestone leave for the key events in your life
- Life Assurance scheme
- Staff referral scheme
- Birthday vouchers
- Christmas raffles
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Casual dress
- Company pension
- Health & wellbeing programme
- Referral programme
Experience:
- Customer Service: 1 year (required)
- Commercial Waste Industry: 1 year (preferred)
Work Location: In person
